With Mindray India network, Mindray India service provides comprehensive service solutions to our customers timely and efficiently, including technical support, spare parts support, training, field service, upgrade, warranty extension, service contract and on demand service.

Technical Support

Mindray service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, orally, or by any means during the entire life cycle of instruments sold by Mindray.

Spare Parts Support

Mindray India service have enough spare parts inventory for all products for at least 5 years after production is officially stopped.

Training

Mindray India provides different levels of training to customers, distributors and service partners including marketing, operation, application and
troubleshooting, etc. We have various types of course: web-based, on-site or internal, scheduled and on demand.

Field Service

Mindray India service representatives provide preventive maintenance, calibration, breakdown repair and other field services on request.
*Field service may be provided by authorized Mindray India service providers. The type of field services provided in different regions may vary according to local service providers.

Upgrade

Mindray India service have various upgrade solutions as an added-value service to meet customer’s requirements for function, application or performance.
*Upgrade may not be applicable for some models.

Warranty Extension

Mindray India service offers a warranty extension program to distributors to help control service costs and share risk of investment.
*Warranty extension program may not be applicable for some models or modules. Regarding price and other detailed information, please contact the Mindray India service.

Service Contract

Mindray India service offers a multiform service contract to customers. Please contact Mindray India service team.

On Demand Service

Mindray India service provides an on demand service to customers and distributors by agreement.

Mindray India Service Contact

• Toll free: 0008-00-85-22-009
• WhatsApp: 9319598290
• Email: callcenter@mindray.com

Global Call Center

With global call center network, we can support the global service inquiry by different counties and languages. Just call our toll free numbers for a direct line to our Customer Support Specialist. Provide the instrument serial number and brief description of the issue and our specialist will guide you over the phone to help fix it without and delay! For toll free numbers, please click here: Contact Us