Technical Support

Mindray service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail or by any means during the entire life cycle of Mindray instruments.

Field Service

Mindray service representatives provide preventive maintenance, calibration, breakdown repair and other field services on request.
*Field service may be provided by authorized Mindray service providers. The type of field services provided in different regions may vary according to local service providers.

Mail-in Service by Repair Center

Ready to meet your mail-in service and maintenance needs for portable devices, the Mindray Repair Centers are proud to deliver cost-effective repair and rapid turn-around.

*Mail-in service may be provided mainly to portable devices and may vary in different regions.

Upgrade

Mindray has various upgrade solutions as an value-added service to meet customer’s demands for function, application or performance.

On Demand Service

Mindray and its subsidiaries provide an on demand service to customers and distributors by agreement.

Warranty Extension

Mindray offers a warranty extension program to distributors to help control service costs and share risk of investment.

*Warranty extension program may not be applicable for some models or modules. Regarding price and other detailed information, please contact the Mindray international service department or local subsidiary.

Service Contract

Mindray and its subsidiaries offer standard service contracts as well as customized service contracts to customers to meet all kinds of service demands. Please contact your local subsidiary for details.